“We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia.
Communication:
It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems.……
“The hotel staff are very friendly and actively meet the needs of guests. The restaurant meals are delicious and reasonably priced. It is a very satisfying accommodation experience.”
“We had a wonderful time at Bo Phut Resort. The staff were nice, friendly and attentive to our needs and made us feel very welcome. There was direct access to the beach from the resort so very convenient for us whether we want to soak up the sun by the pool or on the beach. We can opt to take the kayak and standing paddle board out to the sea, which was a lot of fun. The resort is tucked away from the main road and very quiet and tranquil. The resort was around 10 min's walk from the Fisherman……