Las Peñas Vacations from $306

Muy bueno

La ubicación, las habitaciones y las instalaciones! Todo queda caminando un hotel muy cómodo para disfrutar Cuenca

La propiedad es increible la seguridad el staff del hotel 10/10 las instalaciones de primera recomendado 100%

Casa Firenza wasn’t my first choice, but it turned out to be one of the best hotel experiences I’ve ever had! We stayed in a beautiful suite overlooking the park and cathedral. The location was unbeatable, and we even enjoyed the city’s horse parade right from our balcony! Breakfast at Bogoli, the rooftop restaurant, came with stunning views of Cuenca. From early check-in to convenient laundry services and impeccable daily housekeeping, everything exceeded our expectations. But what truly sets Casa Firenza apart is its extraordinary customer service. After experiencing a severe allergic reaction following a traditional limpia at the local market, I needed urgent medical attention. Despite it being Sunday, the receptionist arranged for a doctor to come directly to my room in less than 30 minutes. That level of care and responsiveness was incredible and genuinely felt lifesaving. Every single staff member, from reception and security to the restaurant and housekeeping teams, was warm, attentive, and professional. Even our checkout experience was exceptional. Beautiful rooms and great locations can be found anywhere, but genuine hospitality like this is rare. Casa Firenza doesn’t just provide excellent service; they truly care about their guests. 10/10! One of the best hotels in downtown Cuenca. I cannot recommend it enough, and I would absolutely stay here again!