Ratings based on 7,051 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

It was a bit of walk to Las Vegas strip

Posted May 28, 2017
didn't realize how far it would be from the las vegas strip and the shuttle only drop off at Ceaer Need more than 1 drop off spot
4 out of 5
Recommended
for Everyone
by A verified traveler from missouri

Everything was pretty good.

Posted May 28, 2017
Hotel was nice and clean. Staff was really nice too! My only complaint was that our door wasn't locking. But maintenance came and fixed it!
3 out of 5
by A verified traveler from New York

Posted May 28, 2017
The pool didn't stay opened very long. Other than that it was okay. I don't think I would ever stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Pros: nothing...............................................................................................................................................
Cons: nothing...............................................................................................................................................
Location: nothing...............................................................................................................................................
nothing.....................................................................................................................................
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
The casino is nice but small. The movie theater is awesome. The buffet is reasonably priced and food is great. If you can, eat at Nine, the best steak we've ever had. The room was great with a nice view of the mountains. We weren't able to get a room with a king bed though; my husband and I are used to having a king, so the queen bed was a bit snug but still comfortable. Not too far from the strip, a $15 taxi ride to Mandalay Bay. Personal preference we will stay on the strip next time.
3 out of 5
by A verified traveler from LaGrange, KY

Can't use amenities you pay resort fee for...

Posted May 24, 2017
Pros: Clean... Nice Valet...
Cons: Communication.... More cocktail servers....
We were there late Thursday to Monday... $30 plus resort fees daily but unable to use the pool in our tower without paying $40 a couple... The security guys were rude... Had to navigate to Palms Place which is not easy until you do it once. The cafe is supposedly undergoing renovation... buffet and cafe court is all that is available. No in between option and you aren't close enough to anything else...
5 out of 5
Recommended
for Everyone
by A verified traveler from ATL, GA

The Palms was in a great location

Posted May 23, 2017
Pros: My room was clean, the views from the suite were breathtaking. Activities at the hotel were fabulous. Enjoyed the roof top party and the pool party.
Cons: n/a
Location: less than 1 mile from the Las Vegas Strip
My room was clean, the views from the suite were breathtaking. Activities at the hotel were fabulous.
2 out of 5
by A verified traveler

Posted May 23, 2017
Casino is old and outdated, however, the premier rooms are nice. I didn't necessarily like the location aspect and the casino layout is not that exciting. The casino makes you feel more like you're on vacation in Iowa rather the exciting town of Las Vegas.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from NYC

Underwhelming

Posted May 23, 2017
Pros: I enjoyed the nove restaurant and the views from ghostbar. Also the pool by the Palms Place was nice.
Cons: The guest services and the front-desk staff's knowledge-ability about services.
The check-in and check-out was sub-par i was not told about my expedia perks and my late-checkout perk was not granted due to unavailability based on no guarantees but it didn't disclaim that anywhere. The facilities seemed a bit outdate d compared to other hotels. Working out of the business center, they charged you $10/hour for the faster than impossibly slow wi-fi.
2 out of 5
by A verified traveler from Rancho Cucamonga, CA

Ok

Posted May 22, 2017
Pros: Room was good size. Nice view. Earl of Sandwich was very good.
Cons: Guest pool is far away in a different tower. Facet leaked. Jets in tub didn't work. Room, Casino & Lobby need a facelift
Location: Las Vegas Strip is close by.
Our room was spacious. Jets didn't work in tub. Facet leaked and was placed to close to sink so that everytime we used it water went all over the counter. There were no washcloths in our room. Overall the room needs to be updated. The lobby and casino area was not as classy and updated as I expected them to be. The guest pool is far away in another tower so we did not use it.