1/5 Terrible
FANGYI
Traveled with family and small children
Aug 18, 2022
Disliked: Staff & service, property conditions & facilities
The first night，about 11 pm，plenty water sink from the ceiling. I called customer center for three times and waitrd for 40 minites，they sent a man to find the cause. Around midnight，they ask me to wait for the fix man instead of change a room right away. After a long fly journey，my 6 yrs daughter is extremely exhausted and nearly fall asleep. The college in service line told me this is normal due to the heat of our bath leads the air conditioning accumulate water. So I can't take a shower in this unit？ Or if I shower，water would accumulate on the floor of the panel from bed area to restroom. If I get up in the middle of the night to go to bathroom and slip fall down in the sinking water area，who is responsible？The hotel said they can help cover the floor with tower. This was my first night there，why I have to accept a room display with floor covered with redundant tower？Or is this included in their service standards that can display the room with sinking water and the tower on the floor？Besides，never concern Kids need to sleep at that time and left a unexpected beginning of the vocation.
Stayed 3 nights in Aug 2022