The Hotel is big, with pretty pools and many restaurants.
The rooms are old, they need an update. My WC broke, the TV was blurry, the mini fridge didn't work that well, the shower had the Cold/hot upside down, it was simply a bad room experience.
if you want to save a spot in the pool wake up at 5am, all spots are taken by 8am. The kids pool has bad food/drink service, not many spots to sit and its smells like urine.
Only 6 restaurants of the many advertised are open. The food at the buffet is amazing, the other specialty restaurants are simply decent.
Staff and service:
Very respectful and willing to help when asked. Great service. It was the highlight of the hotel.
Very professional and qualified massages, really impressive. The amenities are superb.
Beware, bad quality alcohol is served in the cocktails unless you pay an extra fee and get a Black bracelet. I drank the whole week only beer, which was great. Scared to get a terrible hang over.
Overall, the hotel is ok if you like cheap alcohol, decent room, wake up early and have no kids. If you are like me that has vacation once a year and loves a premium experience don't book this hotel.