2/5 Poor
Soluzochukwu, San Francisco
Traveled with group
Oct 1, 2022
Disliked: Staff & service, property conditions & facilities
This is a 3 star resort, so the rooms, surroundings, food etc were average as you could expect. The best drink service was wine in the formal restaurants! Janitorial and restaurant staff were nice.
I noticed a ceiling board missing in our room, beams missing on a balcony above from our room. I hope they address those things - they were doing some work on the buildings, it’s off-peak season, so that’s fair.
The biggest challenge was mismanagement. You see the strength of leadership during crisis. We had two days without power (issue continued as we checked out), and they hadn’t a working generator to carry the capacity of the resort (poor mgmt decision). Guests were without AC and clean water. And some rooms, including mine, were without lights, TV, electric sockets, wifi, phone - you name it.
It was too hot in the rooms, I slept in the balcony on the second night, bitten by mosquitoes. Some guests we talked to planned to sleep at the poolside and at the beach beds of the next door resort!
There was an utter lack of ownership and accountability by management. The front staff gave excuses for why the manager was unreachable. They claimed it was an issue everywhere. Yet, the resorts next door and along the hotel corridor had their lights on steady. And the next door resort staff told our friends their ACs were working (when they went to inquire about their beach beds).
I hope they train their front desk, concierge and management staff and step up!
Soluzochukwu
Stayed 4 nights in Sep 2022