3/5 Okay
Maggie
Traveled with group, Traveled with partner
Oct 16, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Let’s start off with the check in process. I guess when we upgraded our rooms to sea view, it automatically upgraded us to Premium. Not sure what the difference really was except for the check in process, which we weren’t directed to the right place. When we arrived by shuttle, the people up front checked us off a list and we proceeded to walk to main lobby to check in. It took close to an hour just waiting, then when it finally got to us it turns out we should have been waiting at the premium lounge. So we got directed to the correct lounge and had to wait another 45 minutes. We just couldn’t believe it took close to 2 hours to check in. And of course by the time we checked in, it was too late for dinner reservations (which you had to make same day to eat at the restaurant). In fact, that was the other disappointing part. We think because of Covid they limited food options, so out of the 5 restaurants only 2 of them were open and they alternated nights on when it would be open. So it would be Mexican one night and Italian the next and alternated between the two. They had the buffet as an option too but again food options were pretty limited. Also, these sea view rooms we upgraded to were blocked by palm trees and right above the bar/party area so it was really loud every night. We booked this trip with another couple with the same amenities and they were a few floors above us and had a great view of the ocean without the trees. So we’re not sure what happened there.
Stayed 5 nights in Oct 2021