“This hotel was down its own small alley tucked next to the convent. The streets are narrow and there is no parking very close, but easy to walk there! It was in a perfect quiet location. The front desk staff was very helpful and provided us the code for the door during after hours. Our room was an interior room but still extremely cute and unique!”
“We overslept after a terrible night and woke up at 11:30 AM, just 30 minutes before the noon checkout time. We called the front desk, explained the situation, and politely asked for an extra 15–20 minutes to get ready and leave. The young woman at the front desk flatly refused and insisted there was no way she could accommodate us.
We understand that hotels have checkout policies, but this was a small request. The complete lack of flexibility and empathy was disappointing. That is not how guests……