Mackey Arena Tours

We booked this room three months in advance. We booked a DELUXE KING room. When we checked in and got to our room there was absolutely nothing deluxe about it. The hotel took it upon themselves to downgrade us to a regular queen room. The room was the size of a fish bowl and the bed was hardly a queen size. I called the front desk and was told they were sold out. Nothing could be done about it after deciding to go down and complain to the manager, they decided to give us $100 off the room. I explained there’s several hotels in the city and I would have never booked a room at the Omni if I knew that that’s what I was getting. I was so extremely disappointed.. it’s hard for me to believe a hotel can just take it upon themselves to do that and not even inform the people until they get there and then don’t have any other choice but to take the room not a good business practice in my eyes..

I liked that it was close walking distance to the Fieldhouse for the Fever game. The staff was nice and friendly. The room was nice and clean all in all. It was a good overnight stay except… Our room the air conditioner was not working. It was 80° sleeping and I felt like we were at the races from the outside traffic speeding up and down the road other than that, it was a nice place.

Only issue was finding a working ice machine.