I enjoyed the Gold Lounge. It was laid out well, and the service was excellent, as the staff was very attentive and friendly. I didn't like the check-in process, as it was somewhat time consuming, and I was only given 1 room key card, when they said that I was being given 2. I would go back again.

We stay here every time we come to Chicago, which has been 5-6 times in the past 4-5 years. The staff seemed very unprepared for the crowd for this weekend. They ran out of many items in the easy shop Rush’s and an entire bank of elevators were not working for over 24 hours which made the wait sometimes 20-30 minutes

Clean, comfortable & safe. Friendly & helpful staff.