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Overview of Mandarin Oriental Ritz Madrid

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Indoor pool
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPaseo del Prado1 min walk
    Popular LocationThyssen-Bornemisza National Museum3 min walk
    Popular LocationPrado Museum5 min walk
    AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)23 min drive

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  • Premier Suite (Junior)

    Room amenities

    • 454 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite (Junior)
  • Suite (Palm Court)

    Room amenities

    • 563 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Palm Court)
  • Royal Suite

    Room amenities

    • 2024 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoyal Suite
  • Mandarin, Room

    Room amenities

    • 518 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsMandarin, Room
  • Presidential Suite

    Room amenities

    • 1238 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite
  • Deluxe Room

    Room amenities

    • 402 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room
  • Junior Suite

    Room amenities

    • 538 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite
  • Mandarin, Suite

    Room amenities

    • 786 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsMandarin, Suite
  • Suite (Ritz)

    Room amenities

    • 710 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Ritz)
  • Superior Room

    Room amenities

    • 319 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Room
  • Suite (Park)

    Room amenities

    • 730 sq ft
    • Park view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Park)
  • Suite (Turret)

    Room amenities

    • 837 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Turret)
  • Suite (Prado)

    Room amenities

    • 730 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Prado)

About this area

Madrid

Located in Madrid's Retiro neighborhood, Mandarin Oriental Ritz Madrid is in the city center and near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Principe Pio. Check out an event or a game at Santiago Bernabeu Stadium, and consider making time for Madrid Wax Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Banco de Espana Station is 6 minutes by foot and Anton Martin Station is 10 minutes.
Visit our Madrid travel guide
Popular Location

What's nearby

  • Paseo del Prado - 1 min walk
  • Thyssen-Bornemisza National Museum - 3 min walk
  • Prado Museum - 5 min walk
  • Puerta de Alcala - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 12 min walk

Getting around

  • Banco de Espana Station - 6 min walk
  • Madrid Recoletos Station - 11 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • The Ritz Bar — 1 min walk
  • Champagne Bar — 1 min walk
  • East 47 — 4 min walk
  • Viridiana — 5 min walk
  • Taberna de la Dolores — 5 min walk

About this property

Mandarin Oriental Ritz Madrid

Luxury Madrid hotel in Retiro, walk to Thyssen-Bornemisza National Museum
This hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. Valet parking is free. Other amenities include a health club, a coffee shop/café, and WiFi in public areas. All 153 soundproofed rooms feature iPod docks and 24-hour room service. Guests will also find minibars, espresso makers, and pillow menus.
Mandarin Oriental Ritz Madrid offers 153 accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include desks. A pillow menu is available. Business-friendly amenities include complimentary newspapers and phones. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Recreational amenities at the hotel include an indoor pool and a health club.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitization guidelines of Measures to reduce infection (Spain)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Wired Internet (surcharge)
  • Available in some public areas: WiFi (EUR 5 per 24-hour period)

Parking and transportation

  • Free self parking
  • Free valet parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 45 per person
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's games
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs only
Up to 11 lbs
Pets cannot be left unattended
Food and water bowls and pet-sitting services are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 132.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 45 per person (approximately)
  • Fee for in-room wireless Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 132.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Hotel Ritz
Mandarin Oriental Ritz Madrid Hotel
Mandarin Oriental Ritz Madrid Madrid
Mandarin Oriental Ritz Madrid Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Mandarin Oriental Ritz Madrid and receive a full refund?
Yes, Mandarin Oriental Ritz Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental Ritz Madrid cancellation policy on our site for more details about any exclusions or requirements.
Does Mandarin Oriental Ritz Madrid have a pool?
Yes, this property has an indoor pool.
Is Mandarin Oriental Ritz Madrid pet-friendly?
Yes, this hotel allows dogs with a maximum weight of up to 11 lbs per pet. Service animals are exempt from fees.
How much is parking at Mandarin Oriental Ritz Madrid?
Self parking and valet parking are free at this property.
What time is check-in at Mandarin Oriental Ritz Madrid?
Check-in is from 3:00 PM - midnight.
What time is check-out at Mandarin Oriental Ritz Madrid?
Check-out is at noon.
Does Mandarin Oriental Ritz Madrid provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 180 per vehicle applies.
Where is Mandarin Oriental Ritz Madrid located?
Located in Retiro, this luxury hotel is steps from Plaza de Canovas del Castillo, Thyssen-Bornemisza National Museum, and Paseo del Prado. Prado Museum and El Retiro Park are also within 10 minutes. Banco de Espana Station is 6 minutes by foot and Anton Martin Station is 10 minutes.
4.6
Wonderful
5 - Excellent
385
4 - Good
106
3 - Okay
29
2 - Poor
7
1 - Terrible
8

4.7/5

Cleanliness

4.7/5

Staff & service

0.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific property which carries its elegant history well.
Stayed 2 nights in Jan 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
After 2 year remodel starting March 2018, it will be outstanding !
Stayed 2 nights in Feb 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Madrid! Great location! Concierge is perfect!
Stayed 3 nights in Feb 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Hospitality in the Center of Madrid
This is a luxury hotel with impeccable service and great room quality. The location is superb -- just a couple of blocks from the Prado Museum and very close to Thyssen. You cannot do better in Madrid, or anywhere else for that matter.
Stayed 1 night in Dec 2017

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing disappoints at the Madrid Ritz
Old world ambiance, charming decor, including Christmas decorations, friendly and helpful staff, comfortable in every way. Elegant and slightly formal but with absolutely no stuffiness. A great place.
Stayed 2 nights in Dec 2017

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