I am torn about this visit. The area was absolutely stunning, the staff was kind (receptionist not very helpful) and the mountains were breath taking. The Inn itself is where I found myself disappointed. I was okay with the room in the photos/advertisements when booking. I knew I was not staying in this hotel for the luxurious rooms, but these rooms were dated beyond the photos and not well taken care of. The beige curtains were stained brown, lamp shades broken, room extremely warm with no option of cooling. When I called the front desk to ask where the thermostat was, I was told they only have heaters in the room and I can open the window if I’d like. Which I had already considered before calling. When I opened the window, there were no screens, which I explained. I also explained that I have a really bad reaction to bug bites and asked if we could have screens, I was happy to keep the windows open if we could have screens. I was told “I’m sorry mam, we might be able to help with that tomorrow, is there anything else I can help with?” - nothing was resolved by checkout. My fiancé, two friends and I slept in our undies for the duration of our stay. I have several bug bites that required a Benadryl cream and the Benadryl capsules. I will absolutely visit Mammoth again, I will not stay at the Mammoth Inn again.
