The room was nice with a balcony overlooking Mamora Bay, with a lovely bed and huge bathroom. Everywhere is extremely clean and well kept. The grounds are vibrant and neat and there is no litter or mess, and the tennis courts were very nice and well maintained.
Piccolo Monde Restaurant was the fine dining restaurant which you had to pay a supplement for. What a fantastic experience it was, the views, the staff, Ariana the Singer were all excellent, and the food was absolutely lovely, which made it one of the best meals we have ever had.
Throughout the Resort, staff were lovely by speaking to you when they passed with a Good Morning or Hello. However the staff in the Restaurants were very hit and miss with inconsistent levels of service, from rude and lazy (which was a shame and let the resort down), to excellent. We did notice that the excellent staff were frowned upon by their Managers for speaking to us, which came across and noticed by Guests.
Special mentions have to go to Damyon, Jessica, Joslin and Beverley who were all absolutely fantastic in their attentiveness, with lovely personalities, and have to say it was a joy to be served by them.
Other special mentions have to go to Vernon who took the time to teach my Wife and I how to sail. Tony the Bar Tender in the Jacaranda Lounge who made us feel very welcome.
A lot of reviews mention the seaweed, however for us it was an act of nature, however there were teams cleaning up the beaches, which was great to see.