2/10 Terrible
R.S., California.
Traveled with partner
Jan 18, 2020
Disliked: Cleanliness, staff & service, amenities
I book this hotel becuase I had stayed here when it was called Land B Hotel several years ago and enjoyed my stay. I booked it through Travelocity for a certain amount and when I got there the lady working the front desk asked for a substantial bit more, which I didn't catch until I reviewed by booking. She also put me in a lesser quality room than the deluxe room I had booked. I confronted her and when she brought up my booking on the computer monitor, I saw she was charging me a lot more than I had booked it for. I asked for a refund and told her I no longer felt comfortable staying there after seeing she was trying to rip me off. After she contacted Travelocity, I was given a full refund but I was applled at her blatant dishonesty of tyring to cheat me. I took pictures of her monitor screen showing what I had book the room compared to what I was charged. I WOULD AVOID THIS HOTEL FOR UNSCRUPULOUS BEHAVIOR!!! You've been warned. (Dec. 2019)
R.S.
Stayed 1 night in Dec 2019