“On the first day when we wanted to use the toaster to prepare for breakfast, it was so dirty that we had to give up. The inner side of the rice cooker was rusty and we couldn’t use it. Even the staff helped us to replace another one, the new rice cooker still didn’t work. The bathroom and kitchen floors were dusty. Even the hotel was newly opened, the carpet on the floor had patches of stain. The management of the hotel should be aware of cleanliness.”
“Room key card does not work. Ring the reception green bell. No one on duty. Automaticaly forward to voice mail.waiting for 3 hours. Cannot get in touch somebody. Move one night to other hotel. No compensation. Terribly bad service. Never stay this hotel. ”