Pretty grounds but many things just not right
Posted Apr 6, 2017
We went to this resort to dive. The diving on St Lucia is just not very good. NO fish other than some small reef fish Reefs not very pretty or looking healthy. Marine Park is a little better but needs about 10 more years to recover. They are also very reluctant to take you there. It is farther so if there numbers don't work you may just go around the corner or they might not go at all. Never been at a dive resort that decides each day if they are going to provide service.But it is the best dive boat lunch I have had . Our room which had a kitchen had a great bed, good air conditioning, and a lovely porch overlooking the bay. Fantastic. But.. Look straight down and we looked at a rubble pile, sinks had no plugs, cold tap did not work, table had no glass top, multimately jet shower looked good but hardly any jets worked (but water was warm.) Constant loud music from the restaurant kept us from eating there. We found the constant visiting cruise ship excursions intolerable that is why I was not on a cruise. Our taxi also never arrived to pick us up at the airport when we arrived even thou we prearranged it thru the hotel.
Comment from Hotel Management
Apr 16, 2017 by reservations, Hotel Management
You are the first to not enjoy diving in St Lucia when this is something that persons boast about because it is truly a wonderful experience.
Vacation is supposed to be vacation where you spend time relaxing and enjoying the island, not looking for things to complain about. All of things that you mentioned, did you bring it to the attention of anyone so that it can be rectified? The restaurant plays music at a volume that is comfortable for everyone. If the music was too loud for you then you just had to say so as we want all our guest to be pleased. With regards to your pick up, there must have been a miscommunication which could have been solved with a phone call.