Massucci Field: Tours y Actividades

Muy buena ubicación. Existe la posibilidad de transporte del hotel a la clinica

We did not receive check-in instructions as promised by a text the day before, and so it took over 30 minutes and multiple phone calls and texts to gain entry and to get the fob for the parking garage. The second day there, I received a text from Lisa, saying our apartment would be ready later that day! We then told Lisa that there was only one hand towel in the bathroom, no shower matt, nothing to wash or scrub dishes with and that the TV in the bedroom was offline. She said she would send someone out with the supplies and to fix the TV. The next day, after no one had come, I sent another text asking when they were coming and received no response. Never did anyone come with the missing items, extra toilet paper as she promised, or to fix the TV. We ended up buying our own toilet paper. That being said—the apartment was very nice and has an amazing view of the river. The facility is nice, and the building management very helpful, though they have nothing to do with The Landing and mentioned that other people had had similar problems. Very poor communication and service and I will not rent from Landing again.

I chose the InterContinental Cleveland because of its direct connection to Cleveland Clinic while accompanying my daughter for medical appointments. I was happy to pay a premium for convenience during a stressful medical trip, but unfortunately the hotel did not meet expectations. After extending our stay to four nights and spending close to $3,000 on accommodations, I found the property noticeably worn and dated. The carpeting feels old, the linens and towels are of surprisingly poor quality, and the pillows had an unpleasant aged smell. The breakfast buffet was plentiful, but I was surprised by the lack of healthier options. Given that this hotel primarily serves patients and families visiting a world-renowned medical institution, I expected a greater emphasis on fresh fruit, nutritious choices, and lighter fare rather than predominantly fried and heavy breakfast items. The most frustrating experience occurred when we returned to our room around 8:00 p.m. after a full day of appointments at Cleveland Clinic and discovered that housekeeping had not serviced the room at all. The beds were unmade, trash bins were full, and used towels had not been replaced. The hotel’s location is exceptional and extremely convenient for Cleveland Clinic patients. Unfortunately, the accommodations and service did not reflect the premium rates being charged.