Matfen Vacations from $741

Was ok. Guy on the door pretty much disinterested. Gave keys for the right room but not the right floor- fine for what your paying

Nice break, great swimming pool and sauna, food was excellent, very friendly staff, just what i needed to recharge the batteries.

It felt like the focus was more on the restaurant than the accommodation. The staff seemed to have been unaware who was arriving so had to check. Said our rooms were not ready, even though we arrived after 5pm, but given alternatives. No mention of check out times or if breakfast was available, Expedia says they do breakfast at an extra cost? We had booked 2 rooms and first impression was nice décor. However one room had no toilet paper or sugar on the tea tray. I stayed in a family room, I had to move kettle to windowsill and put the extension lead on the single bed to use it as there was no socket nearby. One of the lamps did not switch on as it was not plugged in, had to take the lead over the single bed to do so after I tightening up the stand as it had come loose looked drunk. The bed had a wooden frame, the bottom end joints were loose and needed gluing. There were several empty and part used complimentary toiletries left in the shower from previous guests. My room was at the front of the property so overlooked the road, I personally had no problem with road noise as I am hearing impaired. Okay there were some minor issues which had to be mentioned but the room and bed were clean and comfortable. I think we would stay here again because the issues did not bother us that much but needed to be mentioned so they can be put right. Although it may not necessarily be our first choice.

Staff were excellent — friendly and helpful throughout. Parking was ample and the hotel was easy to find. The room itself was a bit dated, with marks, scratch marks and rust on the bottom of the bathroom door. There were only towels for one person and one had what looked like a red stain, but when I went downstairs the staff quickly and happily provided fresh ones. The TV worked well, though there was no telephone in the room. Lovely view of the bridge and river, and it was very quiet — didn’t hear a thing from the room. The building has a slightly spooky, old-fashioned charm to it; definitely has that “old place” atmosphere. There’s no lift, and it’s quite a walk through lots of long corridors, so it’s easy to get a bit lost. I wouldn’t say it was wonderful as described online, but the location was excellent.

Nobody at check in when we arrived so waited for 20 minutes outside. The receptionist later explained that she was also doing the rooms and there was no longer a device to let her know we were waiting, hotel needs to employ more cleaners! Very professional receptionists both morning and evening!