Beautiful gardens, miserable restaurant staff.
Posted Feb 25, 2016
The rooms were spacious and comfortable, although the twin beds requested for my, er, twins were not supplied and they had to make do with a double. The staff mostly just look miserable. The wine waiter couldn't open a bottle of wine properly, and just destroyed the cork in front of me. The Chinese food stand told us that he could only send noodles to the room for room service rather than just prepare them and hand them to us. It's not really what you hope for and a bill for a buffet dinner of £180 for 4 people with a single (small measures only) glass of wine meant that we ate out for the rest of our stay. Special mention has to go top the head gardener and his staff: the grounds are immaculate, imaginative, and certainly the stand-out feature of the resort.
Comment from Hotel Management
Mar 3, 2016 by PieterV, Hotel Management
We are very sorry that you did not enjoy your experience at Mercado and thank you for bringing this to our attention. We will be definitely revisiting training with our Head Sommelier and team, all trained and accredited sommeliers, and apologies that the cork on this occasion was a challenging one.
We will also be following up with the culinary team at the Asian Section and we are sorry if there was a breakdown in communication as they were trying to convey that it would take some time as the noodles were not on the menu that evening and would have it delivered to the table not the room, our apologies for this miscommunication.
Lastly we usually do receive very favourable feedback on the disposition of the team, we are again sorry that this fell short of the mark for your experience.
Pieter van der Hoeven