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On the beach, beach volleyball
Outdoor pool
In-room safe, iron/ironing board, free WiFi, alarm clocks
In-room safe, iron/ironing board, free WiFi, alarm clocks

Guest reviews

4.0/5 Very Good
1,014 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationPunta Camaron Beach20 min walk
Popular LocationEl Cid Country Club Golf Course7 min drive
Popular LocationSea Shell City Museum8 min drive
AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

  • Suite, Ocean View

    4.8/5 guest room rating

    Room amenities

    • 7190 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Bed
    More detailsSuite, Ocean View
  • Superior Room, 1 Queen Bed, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 38 sq ft
    • Ocean view
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed, Ocean View
  • Superior Room, 1 Queen Bed, Mountain View

    3.8/5 guest room rating

    Room amenities

    • 38 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed, Mountain View
  • Standard Room, 2 Double Beds, Mountain View

    Room amenities

    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds, Mountain View
  • Standard Room, 2 Double Beds, Ocean View

    5/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds, Ocean View

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Mazatlan

Located in Mazatlan's Zona Dorada neighborhood, The Palms Resort of Mazatlan is in the entertainment district and on the beach. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Cerritos Beach and Playa Norte. Looking to enjoy an event or a game while in town? See what's happening at Teodoro Mariscal Stadium or Plaza de Toros.

Visit our Mazatlan travel guide
Map
Popular Location

What's nearby

  • Punta Camaron Beach - 20 min walk
  • Galerias Mazatlan - 7 min drive
  • El Cid Country Club Golf Course - 7 min drive
  • Sea Shell City Museum - 8 min drive
  • Plaza de Toros - 14 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • Las Islas — 1 min walk

About this property

The Palms Resort of Mazatlan

Ocean-view resort with a poolside bar, near Cerritos Beach
Spend the day playing on the beach then return to dine at one of The Palms Resort of Mazatlan's 2 restaurants. All 189 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Balconies, room service, and hair dryers are among the other amenities available to guests.
The Palms Resort of Mazatlan offers 189 accommodations with safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Contactless check-out

Safety measures

Hand sanitizer provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 200-250 per person
  • 2 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms
  • Conference center (7973 square feet of space)

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Hair dryer
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from January 02 2020 to December 31 2020 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Elevator
  • Meeting facilities
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 200 and MXN 250 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

Pool access available from 9 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort Mazatlan

Frequently asked questions

Can I cancel my reservation for free at The Palms Resort of Mazatlan and receive a full refund?
Yes, The Palms Resort of Mazatlan offers free cancellation on select room rates, because flexibility matters! Please refer to The Palms Resort of Mazatlan cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–10 PM.
Is The Palms Resort of Mazatlan pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3 PM–midnight.
What time is check-out at this property?
Check-out is at noon.
Where is this resort located?
Located in Zona Dorada, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Playa Brujas, Cerritos Beach, and Playa Norte. Mazatlan Aquarium is 3.1 mi (5 km) away.

Guest reviews

Overall score and ratings for The Palms Resort of Mazatlan

4.0
Very Good
5 - Excellent
386
4 - Good
390
3 - Okay
143
2 - Mediocre
64
1 - Poor
31
4.2
Cleanliness
4.2
Service and Staff
3.6
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked everything about Palma resort, it’s location the ocean view. I really liked it had everything on the bedroom room I had. From microwave to a small refrigerator

Stayed 4 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Mar 2020

1/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

no convenience store anymore. no early morning coffee shop. no access to hotel by car due to construction. luggage had to be carried from across the street parking lot thru the construction zone.…….very difficult for a handicapped person. staff said six months for construction to end. no more happy hour at the restaurant.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

The folks at the desk were fantastic. Service was off the charts, beautiful hotel. Currently undergoing an entry facelift, but not in the way of any activities.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

The Hotel was nice, the staff was nice and helpful. The only thing we dislike was the construction that was going on infront of the hotel, but overall it was a good stay, we will come back to stay here.

Stayed 1 night in Mar 2020