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The Palms Resort of Mazatlan

Photo gallery for The Palms Resort of Mazatlan

Featured Image
On the beach, beach volleyball
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of The Palms Resort of Mazatlan

The Palms Resort of Mazatlan

3 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, SIN, 82110

Explore the area

  • Popular LocationPunta Camaron Beach20 min walk
  • Popular LocationEl Cid Country Club Golf Course6 min drive
  • Popular LocationSea Shell City Museum9 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

About this area

Mazatlan

Located in Mazatlan's Zona Dorada neighborhood, The Palms Resort of Mazatlan is in the entertainment district and on the beach. Mazatlan Aquarium is a popular attraction and the area's natural beauty can be seen at Cerritos Beach and Playa Norte. Looking to enjoy an event or a game while in town? See what's happening at Teodoro Mariscal Stadium or Plaza de Toros.

What's nearby

  • Punta Camaron Beach - 20 min walk
  • Monument to the Family - 3 min drive
  • El Cid Country Club Golf Course - 6 min drive
  • Sea Shell City Museum - 9 min drive
  • Cerritos Beach - 10 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • Restaurant Panama — 1 min walk
  • Pool Bar — 1 min walk
  • La Concha — 4 min walk
  • Fat Fish — 6 min walk
  • Villa Italia — 7 min walk

About this property

The Palms Resort of Mazatlan

Ocean-view resort with a swim-up bar, near Cerritos Beach
At The Palms Resort of Mazatlan, hit the beach, dine onsite at Restaurant Panama, or enjoy a drink at one of the resort's 2 bars/lounges. All 190 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Guests will also find balconies, free local calls, and hair dryers.
The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 200-250 per person
  • 2 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference center (7973 square feet of space)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 200 and MXN 250 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort Mazatlan

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 408 out of 1015 reviews
5 - Excellent 40%
Rating 4 - Good. 355 out of 1015 reviews
4 - Good 35%
Rating 3 - Okay. 142 out of 1015 reviews
3 - Okay 14%
Rating 2 - Poor. 73 out of 1015 reviews
2 - Poor 7%
Rating 1 - Terrible. 37 out of 1015 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one elevator and only two person capacity due to covid. The only problem is that cleaning staff uses the elevator as well along with all personnel and all the guests. There is a long wait to get to your room if on the very tops floors. Honestly i would have preferred to stay on second floor and use the stairs.
Stayed 2 nights in Jul 2021

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is located in a good area this property has an excellent view. Unfortunately the property is very dirty First when we got there elevators were not working then got to our room entering the room it had black patches of black mildew stains and they were huge, the vents were leaking water the floors were wet and slippery
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our family enjoyed staying at The Palms! Access to the beach was easy, the Panama restaurant chain was located on site and was available throughout the day. Overall good experience.
Stayed 2 nights in Jul 2021

3/5 Okay

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s worth the extra dollars to the front view, they seemed to be remodeling so the elevator didn’t work, and when people got out of the pool or came in from the beach the floors were slippery.
Stayed 6 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Rooms are outdated but ok The best part was the Panama restaurant & room service
Stayed 2 nights in Jul 2021