McQueeney Vacations from $399

Hotel was clean , and staff were very friendly.

We recently stayed at The St. Anthony, a Luxury Collection Hotel, San Antonio, and the property itself is truly lovely. The history of the hotel is fascinating, and my kids especially enjoyed the haunted lore surrounding it—it added a fun and exciting element to our stay. Unfortunately, the service didn’t quite live up to the caliber the hotel promotes. Our room was immediately next to an elevator that appeared to be having mechanical issues, making quite a bit of noise throughout the night. I also had to make two separate requests for a rollaway bed before one was finally delivered. During room service, we ordered a bottle of champagne, which was brought to the room but no one offered to open it. We were unable to get it open ourselves and ultimately didn’t drink it. At checkout, I asked if it could be refunded since it had never been opened or used. The staff member did check with a supervisor but ultimately said that wasn’t possible. Another thing worth noting: there’s no refrigerator in the room and no ice machine on the floor. If you need ice, you have to request it to be brought up. I did appreciate the front desk letting us know this ahead of time. The rooms themselves are beautiful, but the overall hospitality experience was lacking. Throughout our stay, we didn’t encounter many smiles or welcoming interactions from staff. It felt like most of the attention was directed toward a convention or business group that was in-house, rather than the other guests staying a

Overall good stay. Would definitely stay there again

My family and I had a lovely weekend. The view from my balcony was so beautiful and very peaceful. Overall wonderful stay!

Subject: Concern About How My Issue Was Handled Hello, I would like to share something that happened during my recent visit. I had been waiting patiently for an issue to be resolved with the elevator along with another customer. While we were waiting for help, Paul spoke to me in a way that felt embarrassing, especially because it happened in front of the other customer. I want to say that Liz later stepped in and helped resolve the issue after the fact, and I appreciate her assistance. She handled the situation kindly and helped bring it to a resolution. My concern is mainly about how I was addressed earlier in front of others. It was uncomfortable and discouraging. I simply hope that in the future situations like this can be handled with a little more understanding and privacy. Thank you for taking the time to read this and for considering my concern. Respectfully,