“It's my first business trip to Beijing. After seeing the prices of the rooms, I already knew I couldn't expect it to be like other 5-star hotels I've stayed in. Still, this one fell short of expectations.
The disappointment started when we checked in. There was barely any eye contact from the gentleman, not to mention a smile that one would normally expect from someone working in the hospitality industry. We raised a few questions and requests, none of which was given a positive response……
“The manager Vivien was amazing and so supportive with English, booking tickets, getting taxis, sharing directions and helping with shopping and dining. Simply can’t thank her and the staff enough. Most amazing experience for a non Chinese speaking traveller in a very non English speaking location that is close to ski fields and the Great Wall of China.
Simply amazing ”