Great location, very convenient for sightseeing, shopping & dining. Tight room for a triple and very dark. We were given a second floor room to an interior courtyard. Bedrooms have hardwood floor and do not have rugs, so we were suffering the constant walking of the people upstairs until very late at night. The breakfast was good and the people serving it very efficient. Mixed experience with front desk personnel; some of them attentive & helpful, some arrogant & rude. Sorry, not all of us speak perfect Italian. Asked for help with the luggage and the front desk person responded that he was alone and could not help. Being the elevator very small, we have to make 3 trips to bring ourselves and the suitcases down. Won't be back; Will try other hotel in Milano next time.