Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 17, 2016
This hotel is fine for a short stay or stopover in Milan. Very close to station and about a fifteen minute walk to duomo and la scala. Clean, quiet and comfortable.
Comment from Hotel Management
Sep 22, 2016 by The Westin Palace Milan, Hotel Management
Dear Traveler, We appreciate your having chosen our hotel for your short stopover in Milan and are glad to know you found it convenient to your needs. Our location and facilities are also excellent for longer stays and w do hope that we will have the pleasure of welcoming you back for a longer visit. Be well, Guest Experience Team The Westin Palace Milan
3 out of 5
by A verified traveler

Great Location and Staff. Terrible Food

Posted Sep 16, 2016
Good for business travelers for the most part, and no complaints about the staff - excellent - or room comfort. Room Service - essential component of any business traveler's experience, sadly - was awful. Low quality of cooking and outrageously overpriced. Gym a little small. All in all, wouldn't stay there again.
Comment from Hotel Management
Sep 22, 2016 by The Westin Palace Milan, Hotel Management
Dear Gordon, Thank you for sharing this feedback on your stay, we are sorry to know that while you found our staff and room comfort excellent, you did not find room service up to par. Food for room service is prepared by the chefs in our main kitchen restaurant, who are known for their very high standards of cuisine and quality. It is true that during the night there is a more limited selection of dishes and we feel that may be what you found unsatisfactory. Be well, Guest Experience Team The Westin Palace Milan
4 out of 5
by A verified traveler

コーヒーはホテル代に含めてほしい。

Posted Aug 30, 2016
ロケーションやテラスが利用できるレストランは非常に良かった。エントランスや受付の雰囲気は高級感があった。スタッフの対応も問題ない。                                 
3 out of 5
by A verified traveler from 日本 さいたま

ビジネス街の明るい中にあるホテル

Posted Aug 17, 2016
ホテル前に地下鉄駅があり、ミラノ中央駅、ドゥオモへアクセスが良い。歩ける距離でもある。 朝食のブュッフェは、豪華さがなかったが、一流ホテルだけに、スタッフは程よく親切でした。
5 out of 5
by A verified traveler

Tired traveler oasis!

Posted Jul 5, 2016
Booked this hotel as travel plans were coming in from train at Milano Centrale and flying out of Linate in the morning. I wish we could have stayed longer or slept in later as the hotel was very elegant and comfortable. Rugs in hall smelled brand new. Room itself was clean, expansive, and beautifully decorated. Coming in from a day of busses and train delays, it was like an oasis. A shower, robe, and relaxing never felt better. Would highly recommend for anyone staying in Milan!
Comment from Hotel Management
Jul 20, 2016 by Guest Experience Team The Westin Palace Milan, Hotel Management
Dear Traveler, Thank you for sharing these comments! It’s wonderful for us to know that our hotel felt like a peaceful oasis to relax and rest in-between trains and planes. We hope this short stay will make you want to return and that we will be able to welcome you back. Be well, Guest Experience Team The Westin Palace Milan
5 out of 5
by A verified traveler from Hong Kong

Posted Jun 27, 2016
Very spacious and tidy room. Nice decoration. Well located - just 10 mns walk from Milan Central station.
Comment from Hotel Management
Jun 30, 2016 by Guest Experience Team The Westin Palace Milan, Hotel Management
Dear Helene, Thank you so much for providing this feedback, it’s wonderful to know that you had a comfortable stay and enjoyed the style and location of our hotel. We hope to see you back when you next visit Milan, be well Guest Experience Team The Westin Palace Milan
4 out of 5
by A verified traveler from Hamburg

Schönes Hotel in Mailand nähe Innenstadt

Posted Jun 13, 2016
Pros: Das Zimmer wahr sehr schön und komfortabel.
Cons: Die Drinks in der Hotelbar sind mit EUR 10 für eine Cola sehr übertrieben.
Location: Das Hotel befindet sich zwischen der Innenstadt von Mailand und dem Hauptbahnhof. Am besten man reist vom Malpensa Airport direkt mit dem Zug an.
Das Hotel liegt zentral zwischen dem Hauptbahnhof Mailands und der Innenstadt. Man ist in ca. 20 Minuten Fußweg am Dom, weitere Stadtteile sind auch innerhalb von ca. 20 Gehminuten zu erreichen. Das Hotel selbst verfügt über sehr schöne, geschmackvoll eingerichtete Zimmer und ist sehr sauber. Die Dachterrasse ist auch schön, wird aber scheinbar fast gar nicht benutzt. Das Hotelpersonal am Empfang und am Concierge ist sehr freundlich und versteht auch Englisch. Beim Frühstück ist es leider mit anderen Sprachen als Italienisch nicht ganz so gut, sodass man sich nicht viel mehr als einen Kaffee oder eine heiße Schokolade bestellen kann. Das Frühstücksbuffet ist gut, allerdings sollte man - sofern das Frühstück nicht inklusive ist - keine EUR 40 dafür bezahlen. Es gibt leckeres Rührei, Speck, süßes Gebäck und ein paar Beläge für Brötchen, allerdings ist dies wohl keine EUR 40 pro Person wert. Zusammengefasst macht das Hotel einen sehr schönen und gepflegten Eindruck und lohnt sich für einen Stadtaufenthalt in Mailand, wenn man auch bereit ist ein paar Minuten zu Fuß in die Innenstadt zu gehen.
Comment from Hotel Management
Jun 29, 2016 by Guest Experience Team The Westin Palace Milan, Hotel Management
Dear Carolin, Thank you for taking the time to share this detailed feedback on your stay, it is valuable both to us at the hotel and to fellow travellers. We note your comment on the cost of breakfast, this is due to the great variety of foods offered on the buffet, there is however the option of a continental breakfast at our Lounge Bar that is good value if you do not want a full breakfast. We hope to welcome you back, should you visit Milan again! Be well, Guest Experience Team The Westin Palace Milan
4 out of 5
by marius from George,South Africa

Posted Jun 11, 2016 on Hotels
Most beautiful room i have ever seen in a hotel Would have preferred to have a seperate shower
Comment from Hotel Management
Jun 29, 2016 by The Westin Palace Milan, Hotel Management
Dear marius, Thank you so much for your great comment, we love to know that you enjoyed the décor of your room and had a comfortable stay. We do have some rooms that have a separate shower stall, should you stay with us again please ask the front desk agent at check in to see if one is available, we want you to be comfortable! Be well, Guest Experience Team The Westin Palace Milan
5 out of 5
by A verified traveler from Milano

Pampig inredning kanske något otidsenlig

Posted Jun 10, 2016
Pros: Bra läge utmärkt gym. Man hyr kläder billigt
Location: Det finns massor av goda restauranger lokalt
Utmärkt service och restauranger. Frukosten dyr men går att förhandla ner i pris
Comment from Hotel Management
Jun 29, 2016 by Guest Experience Team The Westin Palace Milan, Hotel Management
Dear Rolf, We are glad to know that you used the Westin Gear Lending option and found it convenient, it makes easier to stay fit when travelling light. We do often offer special bargains on the cost of buffet breakfast and there is also a continental breakfast option called CaffeLatte that is cheaper than a full buffet. Thanks for posting these comments, we appreciate it! Stay well, Guest Experience Team The Westin Palace Milan
4 out of 5
by marius

This traveler left a rating score only Posted Jun 9, 2016 on Hotels