1/5 Terrible
Amanda
Traveled with family
Nov 30, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was laughable. The spa didn't work, and when we asked if it could just be sat in to warm up from the freezing pool, they didn't understand what I was asking. I told them we didn't need jets, and the spa was filled and warm. All of our kids were swimming always with an adult present and anytime one of us adults came out to get something from the room or go to a vehicle, the front desk man was GLUED to the TV monitor showing the pool. Literally four inches from it. I know he was watching that because there wasn't anything else happening on the monitor. It was very disconcerting. Then we had half-used shampoo and conditioner bottles left in the shower when we first checked in, from the last guests...showing they probably didn't clean it at all. There was big staple-like item on the floor of our room that my daughter almost stepped fully on. Had she not stopped when she felt it, it would have punctured her foot badly. I was NOT impressed with any aspect of this hotel and will not recommend it. With all the hotels available in this area, they should definitley step up their game.