Mirtos Vacations from $763

Travelers need to know up front, before booking, that this property has reception staff only for limited hours, and that the process to check in goes either via email through any booking agency (such as Expedia) used, or else can be accessed via WhatsApp, once one arrives on site, discovers the WhatsApp number to use, and contacts guest services in that way. Codes for entry into a narrow lobby with a gated-off room at across the back (used for the breakfast in the morning) are emailed or sent via app, and one receives the room number that way also, along with another code to enter the room. Once these are received, the rooms are fine, but this remotely-assisted check-in process is challenging for those not part of the “digital nomad” generation or mindset. It is rather difficult to find (very narrow street) and if parking is necessary, the public parking garages are probably the best option.

The staff were absolutely lovely, helpful, friendly, and accommodating in every way. The rooms were clean and very comfortable. We felt like the staff got to know our family and were very kind and ready to answer any questions and help with anything. The property itself was beautiful and well maintained. They thought if everything, even a small robe and slippers for our daughter!

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

Great welcome, lots of options at breakfast. Excellent location in the old town. Staff very friendly and helpful.