Ratings based on 7 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from USA

Beautiful Hotel

Posted Apr 19, 2016
Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....
5 out of 5
for Everyone
by A verified traveler

Really was a Paradise

Posted Jan 20, 2016
Pros: The staff were all so happy and eager to please. Very clean resort
Cons: The rooms could be updated slightly
Location: Right on the beach so a variety of water sports are available. Ali Barbars cave restaurant and glass bottom boat trip.
Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.
5 out of 5
for Everyone
by A verified traveler from UK

Clean, friendly and lots to do

Posted Nov 21, 2015
Pros: The staff, rooms, food and cleanliness.
Location: Beautiful. Nearby; Mombasa old town, Shimba hills safari, reef, Fort Jesus, Restaurants outside, Disco
The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.
2 out of 5
by Single Travelor from Bagram Afghanistan

I don't know what to say

Posted May 1, 2014
Pros: the staff was nice....kinda timid tho need to loosen up
Cons: be more honest and have more scheduled events and allow ppl to have guest
Location: had a nice club nearby, the staff should limit the amount of beach vendors that are allowed to speak to guest..some are cool some aren't
First off I booked a stay at Neptune Paradise, but wasn't told that Neptune Paradise was closed and was forced to stay at the Palms...didn't have the extras that I was planning, don't know if all the rules were the same at both locations but I wasn't pleased...could not connect to wifi inside of my room had to step out back to the balcony...it was all inclusive but for some reason they didn't restock the bottle water in your room? also did not have power converters or plug in's for American electronics. It was low season which sucked even more since they didn't allow company in your room??!! it was pretty bad and I was stuck there for 5 days!!!...its weird tho because when I booked my hotel almost 3 weeks before going expedia said that the 92hotel room only had 3 rooms left so im trying to understand why it was so empty??!!! love the area but advice you stay at one of the resorts on Diani beach less rules more to do. The views the beach are nice very nice just wish it was all that I paid for
3 out of 5
for Everyone
by John from UK

Beach hotel

Posted Mar 26, 2014
Pros: Great setting on the ocean, very good lay-out, very friendly staff, good supervisors
Cons: The food was poor and too much was pre cooked and heated. This mainly influenced my rating the hotel overall at 3. The beds are too soft and the linen
Location: The location and setting was splendid. We had no wish to explore beyond the hotel
It was disappointing that no-one warned us that a taxi needed to be booked for the 40 km ride from the airport to the hotel, especially as we arrived at 03.30 and then faced a one and half hour car ride. Otherwise the overall experience, food excepted (see below), was satisfactory. The red wines were acceptable, but the dry whites were dreadful. Turkish Airlines were very good.
5 out of 5
for Couples
by A verified traveler

tolles Hotel mit viel Platz

Posted Apr 19, 2015
Pros: der Service der Angestellten
Cons: nein
Location: es befindet direkt am Strand mit schöner Liegewiese
tolles Personal, sehr zuvorkommend und freundlich, tolles Essen, schöne Anlage
4 out of 5
for Everyone
by A verified traveler from Fourqueux

Hôtel très agréable

Posted Mar 1, 2015
Pros: Tout, calme, situation, gentillesse du personnel,nourriture variée, espace,musique très douce, spa, animation
Cons: tout était parfait
Location: Plage de Galu, jardin fleuri,très bien entretenu,environnement très agréable
Personnel efficace et très gentil, 12 fois au Kenya, le plus bel hôtel de la côte sud pour nous. Nous avions réservé notre séjour au Neptune Paradise fermé par manque de clientèle, nous avons séjourné au Palm, restaurant avec vue sur mer, que du bonheur, nous un peu Kenyan et nous adorons ce pays.