Montemorelos Museum Tours

Terrible experience from beginning to end. I became sick after eating at the hotel restaurant. On top of that, the couple staying in the room next to mine screamed throughout the night, making it impossible to rest. When I brought the situation to the staff’s attention, they continued bothering me while I was still recovering from the food-related illness. I ultimately had to extend my stay because I had to cancel my flight. When I spoke with management, they were unwilling to waive or even reduce the cost of my additional stay. To make matters worse, once the couple checked out, a family with a screaming baby was placed in the room next to mine. The noise has continued, despite the fact that I checked online and saw that other rooms were available. The hotel could have easily offered me a quieter room. Terrible food, unacceptable service, and an overall horrible experience. I would not recommend this hotel. Una experiencia terrible de principio a fin. Me enfermé después de comer en el restaurante del hotel. Además, la pareja que se hospedaba en la habitación de al lado pasó toda la noche gritando, lo que hizo imposible descansar. Cuando le expliqué la situación al personal, continuaron molestándome mientras todavía me encontraba enfermo por la comida. Finalmente, tuve que extender mi estadía porque tuve que cancelar mi vuelo. Cuando hablé con la gerencia, se negaron a eliminar o incluso reducir el costo de mi estadía adicional. Para empeorar las cosas, cuando la pareja se f