Krystal Monterrey

Photo gallery for Krystal Monterrey

Featured Image
Indoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Krystal Monterrey

VIP Access

Krystal Monterrey

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Calle Corregidora 519, Centro, Monterrey, NL, 64000

Explore the area

  • Popular LocationMacroplaza6 min walk
  • Popular LocationBarrio Antiguo7 min walk
  • Popular LocationSanta Lucia Riverwalk12 min walk
  • AirportMonterrey, Nuevo Leon (MTY-General Mariano Escobedo Intl.)27 min drive

Choose dates to view prices

About this area

Monterrey

In the city center, Krystal Monterrey is in an area with good shopping. The area's natural beauty can be seen at Cumbres de Monterrey National Park and Santa Lucia Riverwalk, while Museo Metropolitano de la Ciudad de Monterrey and Museo de Arte Contemporaneo (MARCO) are cultural highlights. Parque Espana and Mexican Professional Baseball Hall of Fame are also worth visiting. Guests love the hotel's central location.

What's nearby

  • Faro de Comercio - 5 min walk
  • Macroplaza - 6 min walk
  • Barrio Antiguo - 7 min walk
  • Santa Lucia Riverwalk - 12 min walk
  • Fuente de la Vida o Neptuno - 17 min walk

Getting around

  • General I. Zaragoza Station - 5 min walk
  • General Mariano Escobedo Intl. Airport (MTY) - 27 min drive

Restaurants

  • Café Flores — 1 min walk
  • Las Alitas — 4 min walk
  • El Nuevo Mundo — 4 min walk
  • Cafeteria Gaby — 4 min walk
  • La Puntada — 4 min walk

About this property

Krystal Monterrey

3.5-star Monterrey hotel in Monterrey Centro with restaurant
Along with a restaurant, this smoke-free hotel has an indoor pool and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/café, and valet parking. All 207 rooms offer free WiFi, 24-hour room service, and flat-screen TVs with cable channels. Hair dryers, safes, and showers are among the other amenities that guests will find.
Krystal Monterrey offers 207 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 35 per day)
  • Valet parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to December 31 2021 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: MXN 35 per day
  • Valet parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 715 out of 1234 reviews
5 - Excellent 58%
Rating 4 - Good. 316 out of 1234 reviews
4 - Good 26%
Rating 3 - Okay. 106 out of 1234 reviews
3 - Okay 9%
Rating 2 - Poor. 48 out of 1234 reviews
2 - Poor 4%
Rating 1 - Terrible. 49 out of 1234 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 2 nights in Oct 2021

4/5 Good

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2021

2/5 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My room had dirty walls, table was all marked up from a marker. Bedspread had hair and stains on it. Pulled back bedspread and found hair on sheet. Wondered if sheets were even changed. Then i found a bug in the bed. That was it changed rooms. Will not give this hotel another stay.
Stayed 1 night in Sep 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable
Stayed 1 night in Jun 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No coffee maker on our room, we requested a couple bottles of water that we never received. The room 610 was very plain with a small tv. I'm a VIP travel with Expedia, they didn't upgrade our room or offer anything extra.
Stayed 3 nights in Sep 2021