Not the quality represented online
I booked this property while traveling for a business conference because the listing gave the impression of a modern, clean, quality high-rise experience. Unfortunately, the actual experience did not match those expectations.
My issue was not the layout, furniture arrangement, or décor. The unit felt stuffy, inadequately clean, worn, and dated, and the balcony door would not even open, which was another issue with the condition and functionality of the unit. There is a difference between a property technically resembling its photos and the actual cleanliness, maintenance, functionality, and overall quality experienced upon arrival.
I contacted management promptly and respectfully explained my concerns. I did not request a full refund. I offered to pay for the night I had already used and simply asked to check out and receive a refund for the remaining unused nights. Instead, my concerns were characterized as differences in layout or décor, which was never the issue.
As someone traveling for business, I did not have time to spend my trip troubleshooting accommodations or relocating between units in hopes of receiving the quality I believed I had already booked and paid for. I checked out early and booked elsewhere! No refund.
I would strongly encourage future guests to look beyond the listing photos and carefully read recent reviews before booking. Based on the condition of the unit and the way my concerns were handled, never again.