Stay away from this hotel
Posted Oct 12, 2016
We stayed at this hotel for one night only and were truly relieved that we did not stay longer. How this hotel can be part of the Starhotels chain is beyond our comprehension. We first waited to check in for almost 15 minutes even though there were two receptionists and only one guest with his family in front of us. We then received a double room on the fourth floor. The room was smelly, furniture was damaged, walls had suffered obvious scratches and other damages, there was only one working power socket and another one in the bathroom. The Wifi connection was extremely weak most of the time we did not have any connection at all. On top of that, the hotel limits the Wifi connection to two devices only. In today's times when people travel with many portable devices, this is rather odd. The bathroom gave the impression that nobody had been cleaning it properly for quite some time as there were sediments, stains and hair. Not to mention corrosion on the bath curtain rod. In addition, the room was definitely not soundproof as it says on the hotel's website. We hoped the buffet breakfast would save the hotel but its quality was below average at 4-star hotels. The waiters did not rush to refill empty trays with new food and once we received freshly baked croissants, we discovered that they were still raw inside. If you want better quality coffee, you have to ask the waiters and not drink the coffee available in a kettle. Yet, our waiter never came back with our espresso.
Comment from Hotel Management
Nov 2, 2016 by Paola, Hotel Management
Dear Mr Dave,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.