Natick Mall Tours

The accommodation was great and spacious enough for a large group. There were five of us, and it was perfect for our needs. The apartment was clean, and everything we needed was provided, including towels, soap, dishwasher detergent, and more. We turned on the oven to make dinner, but we were unable to turn it off because the buttons weren’t working. We called for assistance and received a response very quickly, which made us feel supported and taken care of. Overall, we had a great stay! The apartment was lovely, and the location was excellent, especially for getting to Boston by public transportation.

Not an amazing experience. My son studies in Cambridge so we travel quite often to Boston and usually stay at the Four Seasons in Dalton. This time we wanted to try something different and we decided for the Raffles Boston. The stay was not as expected due to the following: 1- AC not working properly second night, room became too hot to sleep comfortable. Good thing it was fix the next day (after we reported it to the front desk) but we didn't sleep well for one night out of the three we stayed there. 2- on our third day of the stay the valet parking took 50 minutes to get our car. The valet ticket states expect times of 20-30 minutes but 50 minutes is too much time. 3- On the second day of the stay we selected for the room to be clean at 11am when we left the room, when we came back at 2:30 the room was still not done. We had to report it to the front desk. Is this little things that add up that shouldn't have to happen especially in a high end Hotel. We had to complain multiple times to the front desk about AC not working properly, room not being clean when we selected it to be clean while we were out and the cherry on top the valet parking taking almost one hour to retrieve our car. At the end, we are going to continue to stay at the Four Seasons in Dalton.