New Castle Chalets

"Various choice i like it"

"Yes "

"Great location and welcoming"

"I booked online thinking this room would be big enough for 3 adults and one child being a "junior suite", the room seemed more compacted. Very disappointing. We stayed for 3 nights, and housekeeping came to our room once, I had to call down for more towels and it seemed as if we were bugging the staff. The parking was unexpected and expensive, no free breakfast, I thought that would be included for the price we were charged to stay there. Staff wasn't very courteous (night, evening). The best staff member was the security that worked the gates. He was very kind and pleasant. But the free cookie we received was very good. Best part. I'm sorry to have to give this kind of review, having not been back to my dad's hometown and state in over 30 years. Hopefully this hotel will have better accommodations in the future"

"I was staying a week. My first room was not clean- bathroom was dirty in shower and sink had mold like black ring around rim and rug not vacuumed very well. I changed to a 2nd room and the sink was dirty and toilet was missing the seat tab and was dirty. Went back to front desk got a 3rd room where the toilet seat was broken and the closet door would not move open. I told the front desk and they sent maintenance to fix it. They fixed the seat but closet door was stuck to one side. I ended up leaving and getting a different hotel."

"We enjoyed our weekend stay. My 4 yr old granddaughter especially had a blast in the clean well kept indoor swimming pool. I appreciated the helpful staff throughout our stay. Breakfast was great with a delicious variety to choose from. Room was clean. Beds were comfy. The hotel's location is walking distance to many restaurants. We walked to the Censi Pizzeria. Good food there. I would recommend 👌 this Hilton hotel. 👍👍"

"Very responsive"

"Clean room. Staff was very friendly and helpful. Ample free parking. Water pressure was great in the shower. Large rooms. "

"The staff was nice BUT we had some meds taken and our room was jot cleaned or bed made day 2 even after request for cleaning. We could hear stomping upstairs and we had 2 wake up calls between 4:20-5am so not full night sleep."