Ratings based on 1,054 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday Weekend!

Posted Feb 20, 2017
Pros: Views and decor.
Location: Mardi gras weekend!
Awesome! Great stay. Birthday weekend! Xoxoxoxoxxoxoxxo
Comment from Hotel Management
Feb 21, 2017 by Marriott Metairie at Lakeway, Hotel Management
Thank you so much for your review! We are happy you enjoyed Mardi Gras! Be sure to visit us again next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great hotel for any occasion

Posted Feb 7, 2017
This was my 3rd time staying at this hotel. Each and every time that I have stayed here it has been a great experience. Rooms are always very nice and above expectations. Staff made sure I was accommodated well on all levels. Love the valet parking option here as well. The valet made sure to let me know that my vehicle would be in great hands and it was. Will continue to find myself booking and staying at this hotel for any occasion that I am attending in the area.
Comment from Hotel Management
Feb 17, 2017 by Marriott Metairie at Lakeway, Hotel Management
Thank you for taking the time to provide feedback on your recent experience at our property. We are delighted that you had an enjoyable experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Had a room with 2 double beds, plenty of room, very clean and VERY comfortable.
Comment from Hotel Management
Feb 2, 2017 by Marriott Metairie at Lakeway, Hotel Management
Dear Valued Guest, We appreciate your staying with us and sharing your feedback. We look forward to hosting your next visit to our city.
2 out of 5
by A verified traveler from metairie la

Cost of parking is horrendous and unpredictable

Posted Dec 28, 2016
We paid $20 for parking each night but were held hostage and had to pay $3 extra to get out of the lot. Prepaid Breakfast was not good. Service ok but food was poor quality. Best western buffet is better and covered by much lower room rate. I should get a $46 refund....$20 x 2 for breakfast and $3 x 2 for parking. Will never use expedia again. Plus there is an extra $30 visa charge hanging over my account....$328 which should be $293 plus $3.50 bottle of water... Which is a rip off for water. Felt like I got charged hospital room charges.
Comment from Hotel Management
Jan 2, 2017 by Marriott Metairie at Lakeway, Hotel Management
We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. We look forward to hosting your next visit to our city.
3 out of 5
by A verified traveler from Orange Park, Fl.

no ammenities

Posted Dec 20, 2016
Pros: Having a restaurant and bistro in the building .
Cons: Ammenities and booking agent knowing about the hotel.
Location: Tour New Orleans, fine restaurants, especially the smaller- mom and pop ones.
We are used to having a mini fridge and microwave. There were none unless you ask,when you book, and only a fridge. Cheap with coffee in the room, only coffee for two one time. We also were guaranteed a ground floor room, due to our handicaps, but when we arrived the first floor was on the 9th floor. Shower around the wall was filthy. Other than that it was good.
Comment from Hotel Management
Dec 23, 2016 by Marriott Metairie at Lakeway, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the New Orleans Marriott Metairie at Lakeway. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you experienced while with us. I have personally reviewed your feedback with my department heads to ensure these areas of concern have been addressed. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Metairie.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2016
Thanks for the enjoyable experience. We had a great time.
Comment from Hotel Management
Dec 16, 2016 by Marriott Metairie at Lakeway, Hotel Management
Thank you for the visit! We appreciate your having chosen to stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

It was nice

Posted Nov 28, 2016
Cons: Needs to be cleaned and restocked every day!
Location: The location is good, close to New Orleans.
It was a very nice room, great views, and the bed was amazing. But I did not like the fact that they never came to get our breakfast trays from the morning and they stayed in the room the entire day. Nor did I appreciate the fact that I had to walk down and get towels because the room was never restocked throughout the week neither was it cleaned the entire weekend. The staff were friendly and the valet was very nice gentleman, always had a smile. But the amount I spent on the room, it should have been cleaned and restocked every day. I would recommend this hotel because of the nice big rooms and the bed was the best bed I have ever slept in!
Comment from Hotel Management
Nov 30, 2016 by Marriott Metairie at Lakeway, Hotel Management
Dear Valued Guest, We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. We look forward to hosting your next visit to our city.
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you so much for your review. We look forward to the next visit!
4 out of 5
by A verified traveler

Convenient Hotel with Welcoming Staff

Posted Nov 21, 2016 on Hotels
The hotel and staff were great. A ton of options for shopping, eating, and entertainment nearby.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for taking the time to share. We are happy you enjoyed your visit and look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2016
Beautiful hotel! Great food, bar is nice. Beautiful hotel! Great food, bar is nice. Beautiful hotel! Great food, bar is nice. Beautiful hotel! Great food, bar is nice.
Comment from Hotel Management
Nov 21, 2016 by Marriott Metairie at Lakeway, Hotel Management
Thank you so much for staying with us. We are delighted you also enjoyed your visit to Bistreaux. We look forward to welcoming you back to our city and hotel soon.