New Windsor Castle Hotels

"Staff was nice, room was very clean"

"Was given a room near the side door and beside a very loud family. You can hear everything in the hallway and Everytime the side door would close the whole room shakes and it is so loud. "

"Always a good place to stay as it is close to our grandchildren. Look forward to the hot tub...it was unfortunately closed this time...hope it gets fixed!"

"Staff was not very professional, guests were playing music in the hallways at 1am and yelling loudly from room to room. Room was decent, however pillows were very thin and small."

"Alison the front desk staff member was helpful when we asked for an accommodation request that was unique due to a problem me and my husband had during our first day checked in. We stayed for two nights and couldnt be happier. Alison is sweet and kind and super helpful!!!"

"The property is clean and what you would expect. I did not expect housekeeping to open the door at 9:00 and announce their arrival. I also did not expect to pay for parking."

"The lodge needs a lot of upgrades. "

"I did not actually stay at this property. I booked my reservation at approximately 4 PM on the day of check-in, in anticipation of driving about 4 hours to the property. Traffic delayed me and I arrived after 10:30 PM. The Expedia booking platform did not provide any area or mechanism to notify the property that I would arrive late and need late check-in assistance. Likewise, there was no conspicuous indication that check-in after 10 PM was not permitted. Thus, I arrived to the property to find the front desk closed and unattended. I called several times to the posted "after-hours" assistance phone number and was directed to a voicemail box that plainly is not monitored--I still have not received a response to my voicemails. When I contacted Expedia about this, their response was simply that the property closes at 10 PM and they could not offer further assistance--including contacting the property on my behalf or offering some other accommodation so that I did not have to sleep in my car in a parking lot that is posted on every corner that valuables and personal items should not be left in vehicles because of break-ins in the area. Worse, when I made contact with the property the following day, they refused to refund any of my reservation fee. I have used other booking agents and they always ask or provide an area to request a late check-in; this was a combined customer service failure by Expedia and the property."

"Belfast’s was great. Parking was ok "