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Best Western Colonel Butler Inn

Photo gallery for Best Western Colonel Butler Inn

Primary image
Premium bedding, pillowtop beds, in-room safe, blackout drapes
Premium bedding, pillowtop beds, in-room safe, blackout drapes
Premium bedding, pillowtop beds, in-room safe, blackout drapes
Premium bedding, pillowtop beds, in-room safe, blackout drapes

Overview of Best Western Colonel Butler Inn

Best Western Colonel Butler Inn

3.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0

Explore the area

  • Popular LocationNiagara River Gorge12 min walk
  • Popular LocationSt. Vincent De Paul Church4 min drive
  • Popular LocationFort Niagara State Park36 min drive
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)56 min drive

Choose dates to view prices

About this area

Niagara-on-the-Lake

Best Western Colonel Butler Inn is located in Old Town Historic District, a neighborhood in Niagara-on-the-Lake. Rainbow Bridge and Fort Mississauga are local landmarks, and some of the area's activities can be experienced at Jackson-Triggs Winery and Niagara-on-the-Lake Golf Club. Fallsview Indoor Waterpark and Butterfly Conservatory are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests love the hotel's quiet location.
Visit our Niagara-on-the-Lake travel guideOpens in a new window
Map

What's nearby

  • Niagara River Gorge - 12 min walk
  • St. Vincent De Paul Church - 4 min drive
  • Outlet Collection at Niagara - 15 min drive
  • Butterfly Conservatory - 20 min drive
  • Fort Niagara State Park - 36 min drive

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 21 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 56 min drive

Restaurants

  • Sandtrap Pub & Grill - 3 min walk
  • Ginger Restaurant - 4 min walk
  • The Old Winery Restaurant - 10 min walk
  • Cannery Restaurant - 11 min walk
  • Treadwell Farm to Table Cuisine - 15 min walk

About this property

Best Western Colonel Butler Inn

3-star Niagara-on-the-Lake hotel in Old Town Historic District with free parking
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a meeting room.
Best Western Colonel Butler Inn offers 26 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Dutch, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Butler's Bar

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Refrigerator

Conveniences

  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (969 square feet)
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

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Parking included
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Family friendly
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Hotel
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Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Frequently asked questions

Is Best Western Colonel Butler Inn pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Best Western Colonel Butler Inn?

As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at Best Western Colonel Butler Inn on Sep 1, 2022 start from $193.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Colonel Butler Inn?

Self parking is free at this property.

What time is check-in at Best Western Colonel Butler Inn?

Check-in is from 3:00 PM - midnight.

What time is check-out at Best Western Colonel Butler Inn?

Check-out is at 11:00 AM.

Where is Best Western Colonel Butler Inn located?

Located in Old Town Historic District, this hotel is within a 15-minute walk of Lake Ontario, Niagara River Gorge, and Museum of the Paranormal. Fort Mississauga and Jackson-Triggs Winery are also within 1 mi (2 km).

Can I cancel my reservation for free at Best Western Colonel Butler Inn and receive a full refund?

Yes, Best Western Colonel Butler Inn offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Colonel Butler Inn cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 360 out of 693 reviews
5 - Excellent 52%
Rating 4 - Good. 264 out of 693 reviews
4 - Good 38%
Rating 3 - Okay. 53 out of 693 reviews
3 - Okay 8%
Rating 2 - Poor. 14 out of 693 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 693 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

2/5 Poor

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The fitness center was closed despite being listed online as an amenitie. The "enhanced " buffet had no fruit one day when it opened, some oranges and a dried up apple the other day. No meat, all carbs, almost nothing for gluten free guests. No mention of bicycle rental, massage, no newspaper, no baggage storage, again all listed online as amenities. No housekeeping either and they asked guests to place towels and garbage in a bag outside of the door. The phone didn't work, you could only text!! or go to the front desk for guest service. A real rip off at $269 Canadian a night.
Stayed 2 nights in Aug 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close enough to walk to the historic district. Staff is friendly, and the rooms are spotless. Very comfortable beds. Neighborhood is quiet. The breakfast is a nice surprise. Good coffee and the lady who works there is darling! I will definitely stay there again.
Stayed 2 nights in Aug 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE this hotel! The staff were fantastic and so friendly and lovely, from check-in to check-out. They even gave me welcome cookies on check-in! The hotel itself was great. Within walking distance to Queen Street, free parking...hotel is nice and small, so also nice and quiet. Loudest part of my stay was the air conditioner, although with the heat it needed to be working overtime. Continental breakfast was great as well. Really appreciated the free ice water dispenser! Will definitely stay at this hotel again in the future!
Stayed 1 night in Aug 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the option of breakfast on the patio.
Stayed 1 night in Jul 2022

4/5 Good

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A good value weekdays rates really go up on weekends. The staff was very friendly and accommodating.
Stayed 2 nights in Jul 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, spacious room. Clean and friendly staff. Based on the location description we thought we would be in the historic downtown like it is written, but it was a 10 minute walk to the shops and restaurants, and a 15 minute walk to the lake.
Stayed 2 nights in Jul 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
15 minute walk to downtown, mostly has a sidewalk available. Good parking, rooms were clean, sofa bed was extremely uncomfortable, breakfast was good but missing fruit options.
Stayed 1 night in Jun 2022

2/5 Poor

Business traveler
Disliked: Property conditions & facilities
When I arrived there was no one at front desk. 5-10mins later someone arrived I was then told I was assigned a room that had no room lock or faulty lock. They had to lock me in and open for me if I was coming in or out. This totally did not work for me and should have been informed prior to arrival
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in walking distance of restaurants. It was quiet, clean and comfortable
Stayed 1 night in Jun 2022