We booked the Hotel for it's convenience to the airport as we had a flight out early to Naples. It absolutely stank of stale tobacco it must have been smoking heavy for years, I wasted half a bottle of perfume trying to ease the stench but to no avail. The bar area has torn leather seats. It shouldn't be carrying the Novatel Brand.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Nice Arenas Aeroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I asked the housekeeper to be more vigilant during her check because we are a non-smoking hotel and we have to propose you non smoking room even if the previous guest smoked in the room.
Note also that reception is open 24/7 and the team is there to help you to find a solution.
For information, the seats in the bar will be change this winter.
I do hope, despite these issues, we will be able to welcome you again.