Best Resorts in North America

"Great location, right in Time Square. Rooms are old; but everything was clean. Food at the restaurant was great!"

"Location was great and they even offered discounted parking a few blocks away about $50 per day. The first night the ac was not really cooling we had to called the receptionist and they sent someone within 20 minutes to fix it. I was surprised the room came without microwave, coffee maker and plastic cups. It had a refrigerator but no coffee machine or cups, we had gotten some juice and had to buy cups across the street for a few dollars. Beside that I enjoy the noon check-out. Afterwards I was told by staff that I had to ask for the coffee maker and cups at the front desk. The location was perfect, we walked everywhere. "

"Only problem is that one of the main elevators is being fixed so it sometimes means waiting longer than usual for an elevator."

"Great customer service, awesome location and comfortable rooms!"

"Upgraded "

"great location, hotel is in great condition and very clean. Staff were outstanding. thanks"

"Nice convenient affordable. "

"Overall, very good, and the staff is exceptional. Parking package very worth it, room was large, comfortable and quiet. Under the renovation the building is old, so AC rattles from inside the walls at all times. Plumbing was not good - shower temp and water pressure was inconsistent, needing you to constantly have your adjust, and then it just shut off without warning a couple of times. Look elsewhere for breakfast. The buffet was the same items and quality as any lower budget chain hotel, for a high-end price."

"We booked an upgraded room unfortunately when we arrive, the room was not ready and it was broken. There was a lot of confusion among the staff of what was going on. We ended up waiting for many hours in a small cramped lobby. My wife is incredibly tired. We felt frustrated and angry, and when we had to be put in a room, we were putting in a room with incredibly noisy air conditioner. I was like sitting next to a diesel truck then room also was lower grade, but we stayed in there till our other room is ready. We moved into our right room ready by the television was broken, and I had a flickering light stove would give an epileptic person some sort of seizure the entire experience was lackluster and for the money that we paid it was completely underwhelming would avoid it all costs. Plus location and cleanliness negative everything else."