Bad Stay at The Cool Springs
Posted Apr 9, 2016 on Hotels
The room was not very clean. Bed spread was filthy. The queen bed,was not comfortable and sagged in the middle. The shower had mold on the tile grout. The complimentary soups and shampoo were full size bottles that looked like someone's leftovers from a previous stay. For a non-smoking room, there were old cigarette butts under the bed. I was also double charged for the stay. After discussing with the front desk several times to get it resolved; with no success, I reversed the charges through the bank.