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Reviews

51 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Keruen
    2 min drive
  • Popular Location
    Islamic Centre
    3 min drive
  • Popular Location
    Kazakhstan Central Concert Hall
    4 min drive
  • Airport
    Astana (TSE-Astana Intl.)
    16 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Twin Room

    Room Amenities

    • 291 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Superior Room

    Room Amenities

    • 323 sq ft
    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Room

    Room Amenities

    • 538 sq ft
    • City view
    • Sleeps 3
    • 1 Double Bed
    More details
  • Luxury Suite

    Room Amenities

    • 646 sq ft
    • City view
    • Sleeps 3
    • 1 Double Bed
    More details

About this area

Nur-Sultan

Located in Nur-Sultan, Royal Park Hotel & SPA is in the business district and near the airport. Kazakhstan Central Concert Hall and Schoolchildren's Palace are cultural highlights, and some of the area's landmarks include Bayterek Tower and Singing Fountain.

Popular Location

What's nearby

  • Keruen - 2 min drive
  • Islamic Centre - 3 min drive
  • Singing Fountain - 3 min drive
  • Parliament of Kazakhstan - 4 min drive
  • Kazakhstan Central Concert Hall - 4 min drive

Getting around

  • Astana Railway Station - 27 min drive
  • Astana (TSE-Astana Intl.) - 21 min drive

About this property

Royal Park Hotel & SPA

4-star spa hotel near Kazakhstan Central Concert Hall
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a coffee shop/café, and a conference center are onsite. All 85 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Minibars and coffee makers are standard, as are flat-screen TVs with satellite channels.
Royal Park Hotel & SPA offers 85 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.
This Nur-Sultan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool.
SPA-центр «ELIXIR» has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free extended parking
Roundtrip airport shuttle (surcharge) during limited hours
Airport shuttle at scheduled times, on request
Area shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 7 AM–10:30 AM
2 restaurants and 1 coffee shop/café
1 bar
Free daily reception
24-hour room service
Coffee/tea in common area(s)

Things to do

Full-service spa
Indoor pool

Family friendly

Dry cleaning service
Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

Azerbaijani
English
Russian
Turkish

Business services

Business center
Meeting rooms
Conference center (65 square feet of space)

Spa

2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Massage - hot stone
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Sauna
Spa open daily
Spa tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bathtub
Deep soaking bathtub
Free toiletries
Hair dryer

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Free local calls
Phone
Safe
Slippers

Policies

Check-in

Check-in available 24 hours

Check-out

Check-out before noon

Special check-in instructions

  • Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets allowed
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 5000.0 per night.

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 4500 per vehicle (one way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Astana Hotel
  • Hotel Astana
  • Royal Park Hotel Astana
  • Royal Park Hotel Nur-Sultan
  • Royal Park Nur-Sultan
  • Hotel Royal Park Hotel & SPA Nur-Sultan
  • Nur-Sultan Royal Park Hotel & SPA Hotel
  • Royal Park Hotel
  • Royal Park
  • Hotel Royal Park Hotel & SPA
  • Astana Hotel
  • Royal Park Hotel SPA
  • Royal Park Hotel Nur-Sultan
  • Royal Park Hotel
  • Royal Park Nur-Sultan
  • Royal Park
  • Hotel Royal Park Hotel & SPA Nur-Sultan
  • Nur-Sultan Royal Park Hotel & SPA Hotel
  • Hotel Royal Park Hotel & SPA
  • Royal Park Hotel & SPA Nur-Sultan
  • Astana Hotel
  • Royal Park Hotel SPA
  • Royal Park Hotel Nur-Sultan
  • Royal Park Hotel
  • Royal Park Nur-Sultan
  • Royal Park
  • Hotel Royal Park Hotel & SPA Nur-Sultan
  • Nur-Sultan Royal Park Hotel & SPA Hotel
  • Hotel Royal Park Hotel & SPA
  • Royal Park Hotel & SPA Nur-Sultan
  • Astana Hotel
  • Royal Park Hotel SPA
  • Royal Park Hotel & SPA Hotel
  • Royal Park Hotel & SPA Nur-Sultan
  • Royal Park Hotel & SPA Hotel Nur-Sultan

Frequently asked questions

3.4

Guest rating

5 - Excellent
8
4 - Good
18
3 - Okay
15
2 - Mediocre
7
1 - Poor
3
3.9
Cleanliness
3.4
Service and Staff
3.5
Amenities
3.4
Property condition

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.

Stayed 1 night in Jan 2019

1/5

  • Disliked: Staff & service

You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar

Stayed 2 nights in Dec 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Cart was broken, had to carry bags. Everything else was just fine.

Stayed 1 night in Nov 2018

2/5

    Poor service

    I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care

    Stayed 1 night in Aug 2018

    3/5

    • Liked: Staff & service, room comfort

    Nice hotel but cold inside the room. They give y

    Nice hotel but cold inside the room. They give yOur heater.

    Stayed 4 nights in Aug 2018

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