Nice hotel, close to beach, only one complaint.
Posted Jan 27, 2017
I liked the hotel. My only complaint was that we ordered a Pizza from the Bamboo Lounge before we ordered the staff member behind the bar was too busy talking to a staff member about personal things such as her child, love life, and other random things to take our order. After about 10 minutes she finally took the order for the pizza. We waited figuring it would not take long. After about 20 minutes another staff member brought a pizza out and gave it to another family. The family complained it was not what she ordered. Turns out they gave our pizza to another family who ordered a pizza about 10 minutes after us. Accidents happen I completely understand, but what got me was the did not come tell us or appoligize. The just got all wide eyes, overed their mouths in the o my we messed up way, ran to the kitchen then came out of the kitchen a few minutes later. Well my step-mother got up asked how much longer they said a few minutes. We have now been waiting for about 30-35 minutes and still no pizza. After another 15 minutes get up and ask. Same response. About 1 hour after ordering we finally have our pizza. I feel if the staff member would of been paying attention to her customers and not focusing on discussing personal life this may of been avoided.