2/10 Terrible
karen m.
2 jul. 2024
Awful service & broken items
The trip started off wrong with no check in information. We had to wait for over an hour past check in and send numerous emails and make several calls to get the check in code. Bad start. TV was broken - said they’d bring a new one but never did. Said they’d just let themselves in with a new tv but we said we’d want to be there and then no further talk of a tv. The bedroom door was broken off of its hinges so no privacy for our adult daughter staying in there (or for us) in the living room on the pull out couch (which was also broken). The shower was also a mess - more water came out from behind the shower straight to the wall then out of the shower head. The management company - Vacasa was AWFUL. We had to contact them many times and most were rude as heck and they didn’t fix any of the problems. We wasted hours dealing with them. A hotel would’ve been easier.
karen m.
Se hospedó 2 noches en junio de 2024