Vacation to Old Town

Check-in was friendly and quick given the long line, but I was only told about the $25 Destination Fee and not the $35 Overnight Parking Fee. The room was nice and I was granted a 12pm checkout, but the in-room safe, telephone, and shampoo dispenser were all broken, leaving my items stuck in the safe, me having to use my cell phone to call down to the front desk, and being unable to wash my hair after having just run a half marathon. After 2 requests, I still waited over an hour for someone to come and open the safe, to which the staff member simply said, “You can’t use the safe because the motor is bad,” rather than saying he would fix it. At check out, I asked to speak with a manager. I was told I would receive a phone call. Almost a full day later I still have not been contacted. For almost $400 for a single night’s stay, this hotel is definitely not worth it.

I had high hopes for this property because it was where my Grandparents stayed when I was a little girl. When the room started leking from the can light in the ceiling, I called the front desk they re-homed us to a suite, that night, which was lovely. I was appreciative of the staff and extra space for the visit with my high school girlfriends. This is a beautiful facility and I will stay there on furute trips back home to Phoenix. They perform service recovery well and it is just a really beautiful and comfortable, safe place to stay.

Very chic, clean boutique hotel. Good food options on site. Convenient parking. Friendly and attentive stuff. Highly recommended!

The property was clean, everyone was friendly. But construction was going on and lots of hammering

Great and friendly staff and very clean