4.4/5 Excellent! (574 reviews)
Check-in was friendly and quick given the long line, but I was only told about the $25 Destination Fee and not the $35 Overnight Parking Fee. The room was nice and I was granted a 12pm checkout, but the in-room safe, telephone, and shampoo dispenser were all broken, leaving my items stuck in the safe, me having to use my cell phone to call down to the front desk, and being unable to wash my hair after having just run a half marathon. After 2 requests, I still waited over an hour for someone to come and open the safe, to which the staff member simply said, “You can’t use the safe because the motor is bad,” rather than saying he would fix it. At check out, I asked to speak with a manager. I was told I would receive a phone call. Almost a full day later I still have not been contacted. For almost $400 for a single night’s stay, this hotel is definitely not worth it.
Reviewed on Nov 20, 2022