Ottignies-Louvain-la-Neuve Vacations from $740

I did not like that the hotel Craves fire alarm was activated in the middle of the time I was falling sleep around 2:30a on the 19th of September so we evácuated the hotel and waited outside for a very long time and it was cold and finally we were told that it was a false alarm but the alarm was on until 6:30a or 7:00a. I had a city tour the next day and I needed to be there at 8:00a and I did not sleep at all. I requested a one night Refund and the agent at the desk offered me a breakfast that I could not take since my nice and I were leaving to the Brussel Air port very early. The agent at the desk said that he would pass the request I asked for one night Refund to his manager and that expidia would contacto me.

You get out in an entrance to a square. When you walk into the square there are 6 white building all looking the same. You can not see a hotel name or sign anywhere. We were accosted crossing f the square and a gold chain was tore off my neck. And I still don’t know where the lobby was. We had to retreat and phone for an escort.

The staff were so helpful and kind! The hotel felt like an oasis!

The staff were extremely polite and courteous and did everything they could to help while I was there.

The hotel is very nicely decorated, and the staff were very helpful. Beds comfortable and shower very nice. The room was very warm and even with the windows open there was limited air circulation. They were out of coffee one morning for breakfast. Overall good stay, but just stating the facts for the review.