“We have just returned from our sixth stay, and once again we had such a wonderful time.
From the delicious food and beautiful facilities to the incredibly friendly and welcoming staff, everything made our stay special. You can really feel that the entire team cares about making guests feel comfortable and well looked after.
The only thing that didn’t cooperate this time was the weather, but despite that, we had an excellent and relaxing time.
After visiting six times, I think that says……
“Well thought out for families, still allowing sufficient space for privacy/quiet time for a couple with only child. Lots of activities and areas for our child to make friends. Excellent food, all the staff (particularly the unsung service heroes) were superb. A wonderful experience. Book any restaurant meals as early as possible!”
“You cannot fault this hotel. The rooms were bright,spacious and the beds were oh so comfortable. There was a wide and varied choice of food. But I think what stands out the most was the exceptional staff. Their customer service was second to none. Nothing was too much trouble. They were flexible and helpful. I would especially like to mention both Lisa Smith in guest services and Despina who was serving in the water park bar. Both went out of their way to be kind, helpful and extremely friendly.……
“Entry to the Hilton hotel was met with the customary sit down (welcome drinks, towels, a run through of the map and facilities of the hotel) which was nice
Reception staff was friendly as expected which is a requirement for front office staff. This was offset by a couple of pretty angry and rude buggy drivers. Nevertheless, doesn’t change our impression of the hotel too much.
The hotel had many pools which would have been great in peak summer with lots of”
“Hotel created from abandoned village in the hills behind Rethymno. Gorgeous location and top notch accommodations. Breakfast was very good, and we had a great meal one night at the restaurant there. Wish we had stayed longer...”
“Eigentlich alles perfekt - bis auf das Essen. Bin wirklich nicht verwöhnt, aber sowohl Fisch als auch Fleischgerichte waren IMMER nicht genießbar: zu Tode gegrillt oder gebraten. Kein Saft, kein Geschmack, hart & zäh. Ferner war das Live Cooking im Restaurant aufgrund einer fehlenden leistungsstarken Abzugsanlagen eine Räucherei der Gäste. Hier ist noch ganz viel Luft nach oben. Würde das Hotel aufgrund der Küche nicht nochmal buchen.”
“We love Aravanes, been here 3 times before and just came back for 3 days stay. Hosts are exceptional. We always feel at home. They run an authentic restaurant with Greek food and veggies from their own garden. Most rooms have amazing view of Amari Valley.”
“The staff at the reception was amazing, and the cleaning staff was excellent as well.
Unfortunately, the rest of the experience was very disappointing. Staff members were removing plates before guests had even finished their meals, and there was constant shouting throughout the hotel. The alcohol served at the bar was of very poor quality. Overall, this did not feel like a 5-star hotel experience at all.”
“Air conditioning did not work in mid-May but I think it’s because the season is early. It probably will work in June. Breakfast was simple but good. Pool was very nice. Room had a TV which was nice but the bathroom felt really outdated and always smelled like chlorine for some reason. Balcony was really nice. ”
“Top! Wie auf den Fotos , alles sauber, ruhig und mit toller Aussicht. Auch die Gastgeber als auch das Personal sehr freundlich und zuvorkommend. Halbpension empfehlenswert. Ein Leihwagen ist ebenfalls empfehlenswert, insofern man Ausflüge und desöfteren kleine Erledigungen ausführen will und die Halbpension nicht gebucht hat, nahezu notwendig. Demnach waren wir ( Paar ) rundum zufrieden und würden jederzeit wiederkommen, insofern die Wahl nochmals auf Kreta fallen sollte.”