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“Staff was not very friendly and it took a couple of times calling on the phone to get information because a child was playing with the phone. There was no swimming pool and the information needs to be updated on Expedia. We requested a downstairs room because my husband recently had back surgery and I was traveling with my 83 year old mother who has mobility issues. I notified them on Monday via email I needed a downstairs room and we didn’t check in until Friday. They had four days to respond……

“toilet seat broken and I pinched my skin!”

“The room appeared ok when we first got there. Then I noticed there were stains on the comforter and the linen seemed dingy and old. I went to buy my own pillow cases/sheets because I did not want to sleep on those pillow cases and sheets. Housekeeping came to bring clean linen-still dingy( we appreciated this) I used my blanket from home as my cover. We looked under the bed and there was a used Q-tip on the floor(gross). We had a problem with the thermostat, the room temperature was up to 84……

“The scenery here is very beautiful by the lake Hamilton.”

“It is fairly close to the main downtown street area with shops, restaurants, bath houses. A fair budget price for a budget motel.”