1/5 Terrible
Allison
Traveled with family and small children
Oct 17, 2021
Liked: Staff & service, amenities
Disliked: Cleanliness
My husband, my 1 year old son, and myself were going to a wedding in pella. I called the morning of our check in to see if we can have an early checkin they said sure. I said 1. They said they will try but it looks like closer to 1:30. I replied that wouldnt work since we had pictures at 2. Anyway we showed up at 1:40 to get our room key. I said we wouldnt be coming to our room until later that day. We ended up returning at 9:40 pm after the wedding, very tired and an overly tired 1 year old. We got all of our things got our room key walked into the building up the three flights of stairs down the hallway to our room. We found our room extermely hot, the bed looked like it was just slept in, coffe cups out, the toliet had toliet paper in it. We also found a room kep holder still in the room and the note from house cleaning that the room was cleaned. My husband took pictures and marched his way to the front desk. He told them what we walked into and he immediately got a new room. I will definitely not being using the hotel again. I felt we were purposely given that home because of my request for early check in. However the lady that did breakfast all by herself the next day did a fantastic job. Very nice and social.
Stayed 1 night in Oct 2021