3/5 Okay
Sandra
Traveled with family
Oct 11, 2021
Liked: Cleanliness, room comfort
Nice People but Average Stay
I would consider this stay average. When we got to the motel, the man at the counter had to contact someone and have me talk to them via speaker phone. Apparently, our booking was canceled by them because of an issue with the suite that we had booked. She tried calling but indicated that the call would not go through. I repeated the number on the booking and it was the correct number. They booked us a different (standard room) at the normal price of that room instead. I kind of feel like we should have gotten a discount due to the inconvenience. We also had to wait until the desk person showed up to check us in as she was at an appointment and there was no one else there to assist. We were given the room key but needed to wait to complete the check in. Once the desk person came in, she did not have us in the system as having a room and we had to start from scratch. We finally completed the check in. The room itself was fine, just your normal small room which was comfortable enough and clean. The outside was a bit cluttered with what looked like old carpeting, some furniture and some mattresses off to the side. This could of been from our original booked room that had the issue but I do not know. The coffee cups and toilet paper were not replenished when the room was cleaned. We ran out of toilet paper and it took approx. 5 minutes for the person at the front desk to find us a roll. No coffee cups and office still locked at 7:30 am.
Stayed 2 nights in Oct 2021