6/10 一般
James D.
2025 年 7 月 1 日
满意：清洁度
Condo has a great view…. Bad communication and support from management company.
The condo was as expected with real nice views. Unfortunately, there were issues that showed up in previous reviews that we experienced as well. 1. The WiFi would not connect and we reached out on day 1 to ask for help. We were advised that someone would come and check on this for us. We continued to reach out on Days 2 and 3 before someone finally came in on our last evening to check the WiFi. I had mentioned several times that the password provided in the Vacasa app and the text message sent to us was not working. After they entered the property o our last evening, we received and email with a new version of the password but no acknowledgment that the password was wrong. Only that it was working properly and the new version of the password. WiFi probably seems like an odd concern on a beach trip. The reason for this concern is that there was not good cell service in the condo and the tvs would not work.2. The dryer was super loud and did not dry clothes properly. We had to repeat the drying process for all loads at least 3 times and they were not large loads. And it was so loud that we had to dry clothes while we were not in the condo because of how loud it was.3. Overall communication by Vacasa. While they have a nice app and will text message with you for support, they do not do a good job of acknowledging and providing solutions. Everything was essentially, “we will add a note” and “we ah e updated our local staff”. It was not a personalized support at all.
James D.
2025 年 6 月入住 4 晚