2/10 Terrible
Troy
May 29, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Was going to be a great memorial day weekend until i noticed a constant drip in the ceiling tile above the pool. I informed the front desk after we got out of the pool since nobody was available and my kids were having a good time i felt if there was a danger they would informed us and the staff seemed like they were all busy on the second floor .we went to our room and had food delivered and the pool had a closed sign on the door i was alarmed why. I called the front deak but our room phone didnt work so i used my cell . I was informed that a room on the second floor had a sink or toilet backed up and had been leaking into the pool. I almost threw up me my wife and my 2 boys were swimming in waste water for the last 2 and half hours . I was told this and hung up. I packed all of kur stuff up and proceededto leave and talked to 2 different people at the front desk askining for a refund and they shrugged there shoulders ans said id have to wait 7 to 14 days . They said they were reopening the pool in a few minutes if i would like to stay . I threw up and demanded a refund ..ooh healthcode violations and safteu is not their priority. .
Troy
Stayed 1 night in May 2023